Terms & Conditions
Terms & Conditions
Begin Interiors – Terms & Conditions
Last updated: 03-10-2025
These Terms & Conditions (“Terms”) apply to all sales, custom orders, and services provided by Begin Interiors (“we,” “our,” “us”). By placing an order with us, you (“the customer”) confirm that you have read, understood, and agreed to be bound by these Terms. Our goal is to be transparent, fair, and clear so you know exactly what to expect when you purchase from us.
1. Nature of Products
1.1 Craftsmanship and Character
We offer a carefully curated mix of:
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Antiques and vintage items with unique historical character.
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Bench-made replicas inspired by timeless designs.
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Custom-made furniture crafted to your specifications.
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Showroom pieces manufactured by professional carpenters to high standards.
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Handmade items created by skilled carpenters using responsibly sourced and, where possible, reclaimed wood, natural fabrics, leathers, and other premium materials.
1.2 Natural Qualities
Our products are authentic, not mass-produced. Expect natural variation:
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Wood: Grain, knots, colour, texture; movement or hairline cracks due to humidity/temperature.
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Fabric & Upholstery: Shade, texture or weave variation; batch-to-batch colour differences.
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Leather: Natural markings (scars, grain, wrinkles) as hallmarks of genuine leather.
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Stone, Glass & Metal: Inclusions, bubbles, patinas, tonal shifts.
These are not defects but instead add character to the item produced and don’t justify a return unless the item fails to meet statutory quality standards.
2. Custom Orders
2.1 Definition
Any item made to your specifications (dimensions, finishes, fabrics, designs, configurations).
2.2 Confirming Details
Specifications will be provided for your review before production. You are responsible for checking measurements, access constraints, finishes and fabrics. Once approved, we cannot be held accountable for overlooked errors.
2.3 Changes & Cancellations
After a custom order enters production it cannot be changed, amended, or cancelled. Any requested change will be treated as a new order with new costs and timelines.
2.4 Refunds & Returns
Custom orders are final sale: non-refundable, non-returnable, non-exchangeable. Deposits are strictly non-refundable.
3. Payment Terms
3.1 Deposit
A 50% deposit is required at order placement. No production or scheduling occurs until clearance is obtained.
3.2 Balance
The remaining 50% is payable in full before delivery or collection.
3.3 Methods
EFT, Visa/Mastercard (in-store), cash (at our discretion), or cheque (goods released only once cleared, typically ±7 working days).
3.4 Ownership
Ownership remains with Begin Interiors until payment in full reflects.
4. Refunds, Returns & Exchanges (Stock Items)
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Stock (non-custom) items may be returned or exchanged within 7 days for a credit note only, provided they are unused, in original condition, and accompanied by the original invoice.
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No cash refunds. A 10% handling fee applies to all approved returns/exchanges.
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We cannot accept returns showing wear/misuse or only natural variations.
- We cannot process refunds on custom-made goods.
5. Delivery & Collection
5.1 Payment First
No delivery/collection is scheduled until the order is fully paid.
5.2 Fees
Delivery charges apply unless otherwise agreed in writing.
5.3 Site Readiness & Access
You are responsible for ensuring the space is cleared and accessible (doorways, lifts, stairs, and passages measured). Additional charges apply for stairs, tight access, hoisting, re-delivery, or failed delivery due to site inaccessibility or absence.
5.4 Inspection at Delivery
Please inspect on delivery/collection and note any visible transit damage on the delivery note. Signing does not waive your statutory rights.
5.5 Risk
Risk transfers to you on delivery (or on handover to your nominated courier if you arranged your own courier).
6. Lead Times
Lead times are good-faith estimates, not guarantees. They may shift due to material availability, supplier schedules, import delays, load-shedding, or other force-majeure events. We’ll communicate material changes promptly and provide revised timelines where possible.
7. Warranties & Liability
7.1 Frame Warranty
Furniture frames carry a 10-year structural warranty against defects in materials or workmanship.
7.2 Exclusions
This warranty does not cover: fabrics, leathers, foams, cushioning, fillings; normal wear and tear; fading; or damage from misuse, neglect, pets, moisture, sunlight, or failure to follow care instructions.
7.3 Claims
Submit claims in writing with proof of purchase. We may inspect to determine an appropriate remedy.
7.4 Limitation
Our liability is limited to repair or replacement of defective goods; no liability for indirect or consequential loss, except where such limitation is not permitted by law. Nothing herein excludes liability for gross negligence or wilful misconduct to the extent prohibited by law.
8. Reservations
Showroom goods may be reserved for 48 hours. If no confirmation/deposit is received in that period, the reservation lapses.
9. Assembly by Customer
If supplied unassembled: we aren’t liable for self-assembly damage or injury from incorrect assembly/misuse. Follow instructions and use appropriate tools/anchors.
10. General
We may amend these Terms from time to time. The Terms in effect on the date of your order apply.
11. Storage of Goods
Goods must be collected or delivered within 14 days of completion unless otherwise agreed. Thereafter, storage fees may apply at a reasonable daily/weekly rate. After 60 days, and after reasonable notice, we may resell or repurpose the goods to recover costs (any surplus after costs will be credited to you).
12. Intellectual Property
All designs, drawings, renderings, concepts, templates, and images we create remain our intellectual property unless otherwise agreed in writing. You may not reproduce or commission replicas without our written consent.
13. Privacy & Data Protection (POPIA)
We process personal information lawfully and minimally for order fulfilment, delivery, and service communication, and secure it with reasonable safeguards. We don’t sell your data. You may request access/correction. See our Privacy Policy (or contact our Information Officer) for details on rights and complaints.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Parties will first seek an amicable resolution; failing that, the dispute will fall under the jurisdiction of the courts of Johannesburg, Gauteng.
15. Care & Maintenance
Use coasters or mats; avoid direct sunlight/heat/sustained moisture; clean spills promptly; brush/vacuum fabrics; condition leather periodically. Failure to follow basic care can void coverage for damage caused thereby. We’ll provide care guidance on request.
16. Communication & Updates
We’ll keep you informed on progress, estimated delivery, and material delays via the contact details you provided. Please keep your details current and respond timeously to scheduling requests.
17. Commitment to Quality & Customer Satisfaction
Every item is inspected before leaving our workshop/showroom. If you have a concern, please contact us promptly—we’ll act in good faith to resolve it fairly within the framework of these Terms and applicable law.
18. Statutory Consumer Rights (CPA & ECTA)
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Implied warranty: within 30 days of delivery, if goods fail to meet the standards, you may choose repair, replacement (subject to inspection and fair use).
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Special-order (custom) goods: the general cooling-off and return rules typically don’t apply to special-order/custom-made items, except where defective or not as agreed.
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Where two laws overlap, the more protective provision for the consumer will apply.
We’re committed to complying with applicable law.
19. Cancellation of Stock Orders & Reasonable Cancellation Fee
If you place a booking/reservation/order for a stock (non-custom) item and cancel before delivery:
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We may charge a reasonable cancellation fee reflecting costs actually incurred and our ability to resell (e.g., admin, warehousing, lost opportunity).
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Indicative guide (subject to fairness and circumstances):
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>14 days’ notice: up to 5% of order value.
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7–14 days’ notice: up to 10%.
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<7 days or failed delivery due to customer factors: up to 15%.
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No cancellation fee applies where cancellation is due to death or hospitalisation of the person for whom the order was made, or other CPA-recognized exceptions.
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This section does not apply to custom/special-order goods.
20. E-commerce Disclosures & Order Corrections (ECTA)
For online sales, we will provide the legally required vendor information, secure payment means, and a reasonable opportunity to review, correct, or withdraw from your order before final submission. Please keep confirmation emails for your records.
21. Product Safety, Installation & Use
Some items may require proper anchoring or professional installation (e.g., wall units, tall storage) to prevent tip-over. Follow instructions and load/weight limits. Improper installation or unsafe use can cause injury and is not covered.
22. Responsible Sourcing & Ethics
We aim to source wood and materials responsibly (including certified sources where feasible) and to engage suppliers who oppose forced or child labour. Natural resource constraints may affect lead times and finishes.
Custom Orders — Made Just for You
Let’s create something beautiful together.
Message us on WhatsApp to start your custom furniture order today.