Refund policy

Exchanges & Store Credits
Goods purchased may only be returned or exchanged within 7 days, in its original condition and accompanied by an original Tax Invoice.  No Cash refunds will be given; a Credit Note will be issued.

There will be a 10% handling fee on any refunded amount. 

All valid claims are subject to assessment and decisions are made at the discretion of the Store Manager.  Exchange or return of any item does not apply when there is appearance of wear and tear, associated with domestic use as usage/treatment in the customer’s environment.

Leather and timber products may have natural markings and colour variations due to the nature of the product.  These are the characteristics of a natural product and not defects or signs of damage.

No “made to order” items will be exchanged or refunded.